We take the privacy of your personal information seriously and remain committed to protecting and ensuring that your Personal Data is treated in a fair and lawful manner in all our dealings with you.
Throughout this document, “we”, “us”, “our” and/or “ours” refer to Unshelled Consultancy Limited (owners and managers of the TrybeOne brand)incorporated under the laws of the Federal Republic of Nigeria. The reference to ‘you’ or ‘your’, means you, any authorised person on your profile, anyone who conducts your services for you or any authorised third party).
By continuing to visit our website (www.TrybeOne.ng), or using our mobile and digital platforms, social media platforms and other TrybeOnecustomer touch-points and utilising TrybeOne services, you accept and consent to the provisions described in this Policy.
We gather information from you for a number of reasons. We may need you to provide your Personal Information/Data such as your name, contact details, identification, work and residential addresses, gender, positions held, forms submitted, Bank Verification Number (BVN), and other enquiry details which would enhance your service experience. The Personal Data we collect, fall into various categories, such as:
This includes information on your TrybeOne account and debit card numbers with our partner bank, information you provide to deliver payment initiation services.
We may also collect information that your browser sends whenever you visit our website or applications or when you access our Services by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit and the time spent on those pages amongst other diagnostic data. When you access the Service by or through a mobile device or use the mobile app, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may hold information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic or biometric data or data concerning your health or sexual orientation, or data relating to criminal convictions or offences or information which is used to uniquely identify you, (for example your fingerprint, facial recognition or voice recording). We will only hold this data when we need to for the purposes of the product or services we provide to you, where we are required to process the data for a public interest purposes, or where we have a legal obligation or your consent to do so.
We may collect information about your marketing preferences to provide you with information about relevant services, products and offers that we think may be of interest to you.
Other personal data which we collect includes image recordings this could include images of you from our application or at our events.
To the extent permissible under applicable law, we may use your information for the following legitimate actions:
We may share the information about you and your dealings with us, to the extent permitted by law, with the following:
We may also disclose your Personal Information in good faith and belief that such action is necessary in any of the following circumstances:
We may use automated statistical analysis of the information you provide to us about you to make automated decisions, when you apply for specific services, or use such statical data to manage your profile with us. We may also employ statistical analysis to determine whether a product or service best suits your needs or otherwise.
We have implemented appropriate organisational and technical measures to keep your Personal Information/Data confidential and secure. This includes the use of encryption, access controls and other forms of security to ensure that your data is protected. We require all parties including our staff and third-parties processing data on our behalf to comply with relevant policies and guidelines. Where you have a password which grants you access to specific areas on our site or to any of our services, you are responsible for keeping this password confidential. We request that you do not share your password or other authentication details with anyone.
Although we have taken measures to secure and keep your information confidential, because the security of your data is important to us, please be aware that no method of transmission over the Internet, or method of electronic storage can guarantee 100% security at all times. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security, you are responsible for securing and maintaining the privacy of your password and Account/profile registration information and verifying that the Personal Data we maintain about you is valid, accurate and up to date. If we receive instructions using your profile login information, we will consider that you have authorised the instructions and process your instruction accordingly and without incurring any liability for doing so.
We retain your Information for as long as the purpose for which the information was collected continues. The information is then securely destroyed unless its retention is required to satisfy legal, regulatory, internal compliance or accounting requirements or to protect Sterling’s interest.
Please note that regulations may require Sterling to retain your personal data for a specified period even after the end of your banking relationship with us.
You are responsible for making sure the information provided to us is accurate and should inform us on any changes as it occurs, this will enable us to update your information with us.
You have certain rights in relation to the personal data we collect as provided by the Nigeria Data Protection Regulation 2019 (NDPR), these rights include:
These rights are however subject to certain limitations as provided in the NDPR.
Our Services may allow you to connect and share your actions, comments, content, and information publicly or with friends. We are not responsible for maintaining the confidentiality of any information you share publicly or with friends.
Our Services may also allow you to connect with us on, share on, and use third-party websites, applications, and services. Please be mindful of your personal privacy needs and the privacy needs of others, as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. We also do not control the privacy practices of third parties. Please contact those sites and services directly if you want to learn about their privacy practices.
Our website, related websites and mobile applications may have links to or from other websites that are not operated by us. We have no control over and assume no responsibility for the security, privacy practices or content of third party websites or services. We recommend that you always read the privacy and security statements on these websites.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform specific Service-related roles or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose outside of the service-specific need for which the data is required.